Terms of Service

1. Acceptance of Terms

Welcome to Maple Leaf Education Center ("Company," "we," "us," "our"). These Terms of Service ("Terms") govern your access to and use of our website, services, programs, and educational offerings. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and Maple Leaf Education Center. We reserve the right to modify these Terms at any time, and your continued use of our services after changes constitutes acceptance of the modified Terms.

2. Description of Services

Maple Leaf Education Center provides educational services including but not limited to:

• Academic tutoring in various subjects
• Language instruction programs (ESL, FSL, and other languages)
• Career counseling and guidance
• Online learning platform and digital resources
• Extracurricular clubs and activities
• Test preparation courses
• Educational assessments and progress tracking

Services may be provided in-person, online, or through a hybrid model. Specific service details, schedules, and pricing will be communicated during enrollment.

3. Eligibility and Registration

3.1 Age Requirements

Our services are available to students of all ages. However:

• Users under 18 must have parental or guardian consent to use our services
• Parents or legal guardians are responsible for monitoring minors' use of our services
• Account registration for minors must be completed by a parent or guardian

3.2 Account Registration

To access certain services, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of unauthorized account use

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

4. Payment Terms

4.1 Fees and Pricing

Service fees vary based on program type, session length, and format. Pricing will be clearly communicated before enrollment. We reserve the right to modify pricing with advance notice to enrolled students.

4.2 Payment Methods

We accept payment via:

• Credit and debit cards
• Electronic transfers (e-transfer)
• Cheques (subject to approval)
• Cash (for in-person transactions)

4.3 Payment Schedule

Payment is typically required:

• Before the start of programs (for course enrollment)
• In advance for tutoring packages
• Monthly for ongoing services (where applicable)

4.4 Late Payments

Late payments may result in:

• Suspension of services until payment is received
• Late fees as specified in your enrollment agreement
• Termination of services for continued non-payment

4.5 Refund Policy

Refund eligibility depends on the specific circumstances:

• Before Services Begin: Full refund minus administrative fee
• After Services Begin: Prorated refund for unused sessions, subject to terms in your enrollment agreement
• No-Shows: Generally non-refundable unless due to documented emergency
• Cancellations: Must be submitted in writing with appropriate notice

Refund requests will be processed within 30 days of approval.

5. Cancellation and Rescheduling

5.1 Student Cancellations

• 24+ Hours Notice: Session may be rescheduled at no charge
• Less than 24 Hours Notice: May incur cancellation fee or session forfeiture
• No-Show: Full session fee charged
• Emergency Situations: Handled on case-by-case basis with documentation

5.2 Company Cancellations

We may cancel sessions due to instructor illness, emergencies, or unforeseen circumstances. In such cases:

• You will receive advance notice when possible
• Sessions will be rescheduled at no additional charge
• Credits may be applied to your account

6. Student Conduct and Responsibilities

6.1 Expected Conduct

Students are expected to:

• Treat instructors, staff, and other students with respect
• Arrive on time for scheduled sessions
• Come prepared with necessary materials
• Actively participate in learning activities
• Complete assigned homework and practice
• Follow facility rules and safety guidelines
• Use online platforms responsibly and appropriately

6.2 Prohibited Conduct

The following behaviors are strictly prohibited:

• Harassment, bullying, or discrimination of any kind
• Violent, threatening, or disruptive behavior
• Academic dishonesty or plagiarism
• Unauthorized recording or sharing of sessions
• Sharing account credentials with unauthorized users
• Violating copyright or intellectual property rights
• Using services for unlawful purposes

6.3 Consequences of Misconduct

Violations may result in:

• Warnings and behavioral contracts
• Temporary suspension from services
• Permanent termination without refund
• Legal action in severe cases

7. Intellectual Property

7.1 Our Content

All content on our website and in our programs, including text, graphics, logos, images, videos, software, and educational materials, is owned by or licensed to Maple Leaf Education Center and is protected by copyright and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our materials solely for personal educational purposes. You may not:

• Reproduce, distribute, or publicly display our content
• Modify, create derivative works, or reverse engineer our materials
• Use our content for commercial purposes
• Remove copyright or proprietary notices

7.3 Student Work

You retain ownership of work you create. However, by using our services, you grant us permission to use anonymized student work samples for educational and promotional purposes, unless you opt out in writing.

8. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9. Disclaimers and Limitations of Liability

9.1 Educational Results

While we strive to provide high-quality educational services, we cannot guarantee specific academic outcomes or results. Student success depends on multiple factors including effort, attendance, prior knowledge, and individual circumstances.

9.2 Service Availability

We aim to provide uninterrupted services but cannot guarantee continuous availability. Services may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.

9.3 Third-Party Content

Our website may contain links to third-party websites or resources. We are not responsible for the content, accuracy, or practices of external sites.

9.4 Limitation of Liability

To the maximum extent permitted by law, Maple Leaf Education Center and its directors, officers, employees, and agents shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or opportunities
• Damages exceeding the amount paid for services

10. Indemnification

You agree to indemnify, defend, and hold harmless Maple Leaf Education Center, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses arising from:

• Your violation of these Terms
• Your use or misuse of our services
• Your violation of any rights of another person or entity
• Your violation of applicable laws or regulations

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of our services shall be resolved through:

1. Informal Negotiation: We encourage contacting us first to resolve issues amicably
2. Mediation: If negotiation fails, parties agree to attempt mediation before pursuing litigation
3. Jurisdiction: If legal action becomes necessary, parties consent to the exclusive jurisdiction of courts in Toronto, Ontario

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Material changes will be communicated via email or prominent website notice. Your continued use of services after changes constitutes acceptance of modified Terms.

13. Termination

13.1 Termination by You

You may terminate your use of services at any time by providing written notice. Refunds, if any, will be processed according to our refund policy.

13.2 Termination by Us

We reserve the right to suspend or terminate your access to services immediately, without notice, for:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Behavior that poses risk to others
• Any reason at our sole discretion

13.3 Effect of Termination

Upon termination:

• Your right to access services ceases immediately
• Outstanding fees remain due
• Provisions of these Terms that should survive termination will continue to apply

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any enrollment agreements, constitute the entire agreement between you and Maple Leaf Education Center regarding use of our services, superseding any prior agreements.

16. Contact Information

For questions about these Terms, please contact us:

17. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.